MiningMadness Support

Need help? Our dedicated support team is here to assist you 24/7. Choose your preferred support channel below.

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Common Issues & Quick Fixes

Can't connect to the pool?

• Check your firewall settings
• Verify your stratum URL and port
• Ensure your wallet address is correct
• Try our backup stratum servers

Not receiving payouts?

• Verify you've reached the minimum payout threshold
• Check your wallet address is correct
• Review our payout schedule
• Check if your wallet service is operational

Hashrate showing lower than expected?

• Pool hashrate is an estimate based on share submissions
• It can fluctuate ±20% due to variance
• Check your local miner for actual hardware hashrate
• Verify your GPU/ASIC temperatures aren't throttling

High rejection rate?

• Choose a server closer to your location
• Check your internet connection stability
• Verify your miner software is up to date
• Review your overclocking settings (may be too aggressive)

Support Hours & Response Times